Frequently Asked Questions
For your convenience, we accept all major credit cards (American Express, VISA, MasterCard, JCB, and Discover/Novus), and Paypal.
All domestic orders received prior to 9:00 a.m., Pacific Standard Time, Monday through Friday, are processed within 1-3 business days (unless otherwise indicated on our shipping page in checkout). Flat Rate Standard delivery takes up to 10 business days after your order has been processed.
Rush delivery takes up to 5 business days after your order has been processed (unless selected otherwise). Express delivery is available for an additional charge. All orders are shipped with UPS or USPS unless international.
Please contact Customer Service at 1-213-559-7585 for further details.
Select the right size for that special child using our size chart. Simply look for the child's age, height, or width to ensure that your purchase will be the appropriate fit.
If you would like to change or cancel your US order, please contact Customer Service at 1-213-559-7585 within 30 minutes of placing your order Monday through Friday, 10:00 AM. to 4:00 PM (PST). We’ll do our best to cancel your order at this point. However, please keep in mind that our systems are designed to get orders on the way as quickly as possible, and we’ll be unable to cancel your order if it’s already entered our shipping & handling process.
From the product page, simply select the size, quantity, color , and click "Add to Bag". When you are finished shopping, click on the Shopping Bag button at the top of the page and follow the instructions to check out. If you would like additional assistance placing an order, please contact Customer Service at 1-213-559-7585.
The importance of security for all personally identifiable information associated with our customers is of utmost concern to us. We take great care in providing secure transmission of your information from your computer to our servers. For instance, when credit card information is transmitted, we use the industry standard SSL (secure socket layer) encryption. SSL encryption is a method by which information is encrypted while being transmitted over the Internet. While no method is completely impenetrable, SSL is the state-of-the-art encryption technology used in e-commerce today. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your personal information, Petite Hailey cannot entirely ensure or warrant the security of any information you transmit to us.
The protection of your personal information is important to us.
Yes, we ship to several countries in Europe, Asia, North America, and the Middle East.
If you know the product(s) you're looking for, simply enter the description or the SKU number into the search box on the top right of the page. You can also browse items by product category or use our filter feature to choose color, size, category, and/or price.
Please ensure you have selected a remove button for the item(s) you want to remove.
Shopping is faster and easier by creating an account online. You will be able to save your addresses, manage your password, and see select coupon offers. To create an account go to the Account link at the top of the page. It only takes a few minutes and you can update or view your account at any time. The information in your account is confidential. Click here for our Privacy & Security Statement.
Our inventory is managed in real time. Product availability is displayed on each product page. It is important to know that your shopping bag will not reserve the actual inventory on your order until the checkout process is completed. On occasion, items in your shopping bag can become "out of stock" before the checkout process is completed and will be removed from your shopping bag. This may occur on items with low inventory, such as sale merchandise with only 1 or 2 items left in stock.
Items in your shopping bag will be saved indefinitely, should you want to shop at a later date. As inventory levels get depleted, the corresponding saved item(s) will be automatically removed from your shopping bag. Therefore, when you return to shop our site, the items in your saved shopping bag will only reflect what is currently available for purchase.
Unfortunately, we do not accept phone orders for security reasons of your payment saferty.